In its recent research note on the subject, Gartner, whose scope of study has recently incorporated a category "Digital adoption solutions" (DAS) to track this market, mentions 11 publishers: Appcues, AppLearn, InsideBoard, letzNav, Merlin Guides, SAP, Toonimo, Tour My App, UserIQ, Whatfix, WalkMe.
To this list are added several French players such as Knowmore, with its platform K-Now, Shortways or the start-up Lemon Learning.
In The buying business, more and more application solutions are integrating this problem, directly, through partnerships, or through specialized providers (advice, integrators, etc.). Beyond possible ergonomic gaps, "a digital procurement suite can indeed be difficult to grasp, especially by casual users, because of its breadth and functional depth and the significant changes in practices that generally accompany these projects," says Bertrand Gabriel, president of Acxias, which selects and implements DAP solutions on behalf of its clients to reduce training efforts and accelerate deployments.
Full article from The Digital Purchase Watch:
"Digital adoption tools accelerate the deployment of solutions"