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Ariba Users Robotic Automation

Solutions and Innovations

Ariba Users Robotic Automation

Acxias automates your user management to drastically reduce administration costs and processing time. In many companies, user management is done manually by one or more data administrators. File-based automation is possible but is complex and rarely implemented.

The Aura solution collects user change requests directly in Ariba, and automates their processing.

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    Features

    Robotization of administrative activities
    Collects user change requests directly in Ariba
    Exception monitoring and handling

    Challenges

    High management expenses

    Long processing times, frequent errors
    Issues of data quality and completeness
    (ticket systems, emails etc.)
    Organizational issues: absences of the administrator, difficulty in occupying a full-time person, repetitive, tedious, time-consuming and tiring activities after several months

    The advantages

    Reduced user administration costs by more than 90% (i.e. + 50% of the total administration load in general)
    Average processing time reduced from 5 days to less than 3 hours
    End customer satisfaction

    "The automation done on the administration part of the SAP Ariba application has saved us time, allowed us to make processes more reliable and faster. In addition, we were able to simplify and speed up the processing of user support requests, reducing management costs. »

    Jean-Guy LAUJIN, Head of Purchasing IT Tools Department at Safran

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