Almost unanimously, Acxias customers indicate that they are satisfied or very satisfied with the services provided by the expert procurement digitalization agency SAP Ariba. Its teams, proud of this result, are nevertheless continuing their efforts and aiming for excellence.
In the customer satisfaction survey carried out by Acxias for services provided in 2022, 95% of respondents say they are “satisfied” or “very satisfied” with support and services delivered by the teams. This good result, achieved after significant and steady progress over the past few years, is to be correlated with the high renewal rate and the signing of multiple new contracts related to the solution. SAP Ariba and associated innovations. " The whole Acxias team warmly thanks the customers who took the time and the care to answer the satisfaction evaluation questionnaire, the results of which are analyzed with the greatest attention and form the basis of our continuous optimization process", says Bertrand Gabriel, President and Director of Development at Acxias. The customer participation rate has also increased significantly, and the results are considered to be very representative because the 20 respondents represent 94% of the turnover of the company's customers.
Besides theexpertise SAP Ariba solutions and experience in the digitization of purchasing and Procure-to-pay, unanimously praised by customers, the criterion “discretion and respect for confidentiality” tops the skills assessed. Follows the understanding of the issues and the context of the mission, then the commitment, the ability to listen, the professionalism and the rigor. “We appreciated the cross-disciplinary knowledge transmitted to us by consultants who were open to requests, attentive to recommendations and tenacious in obtaining results,” said a respondent in addition to his assessment. "The consultants are proving to be of a very good level, both technically and operationally, and extremely motivated," says another. To sum up, “we have benefited from an excellent collaboration with Acxias, with real human qualities”, concludes a third.
In their assessment, clients also indicate that they appreciate the availability and flexibility of the teams, or their ability to get involved and generate ideas. Through this survey, "we are delighted with this overall very positive recognition and evaluation, in particular for all the aspects that correspond to our values, to our engagements and our objectives, welcomes Bertrand Gabriel. But we remain vigilant and committed to further strengthen our strengths, including expertise in SAP Ariba solutions and SAP BTP technology platform on which our technological innovations are based". The agency is already working on the areas of optimization requested by its clients with specific investments in “soft skills” training such as assertiveness and communication.