According to the new Hype Cycle 2023 from the study office Gartner on emerging technologies,Generative AI should establish itself permanently in all operational and functional departments of companies, particularly in Purchases. Having passed the “peak of exaggerated expectations” and then begun its descent towards the “trough of disillusionment”, technology would quickly find its true place, with increasingly better identified use cases. Moreover, like Sap, many publishers have taken up the subject to exploit these new mechanisms in their solutions. This trend is confirmed by a second study, carried out by Salesforce Research, in which 85% of IT managers surveyed believe that generative AI will soon play a major role in their company. Caution is nevertheless required: 61% of these same respondents say they are concerned about the ethical dimension of this technology, and 65% fear not being able to implement it in the best conditions due to a shortage of skills. .
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According to the very recent Hype Cycle 2023 from the research and studies firm Gartner, devoted to emerging technologies, it is expected that generative artificial intelligence (AI) will anchor itself sustainably and deeply in the operational and functional workings of companies , particularly in the area of purchasing. Having passed the “peak of exaggerated expectations” and begun its descent towards the “trough of disillusionment” phase, this technology currently seems on the verge of finding its true positioning, with an increasingly precise identification of use cases .
This is all the more tangible since several major publishers, like SAP, have committed to exploiting these innovative mechanisms in their solutions. This trend is supported by an additional survey conducted by Salesforce, where 85% of IT professionals surveyed predict that generative artificial intelligence will soon take a leading role within their company.
However, despite this ambient optimism, it is imperative to approach the issue with caution, especially from a technical point of view. Indeed, 61% of respondents in this same survey express concerns about the ethical implications of this technology. In addition, 65% of them fear that a skills shortage will hinder optimal implementation, given the increasing complexity of generative AI. Professionals must therefore remain vigilant in the face of these evolving technical and ethical challenges to make the most of this technological revolution.